Getting Started
What is LabSkills?
LabSkills is an organizational operating system that makes roles, skills, processes, and behaviors visible and actionable. Instead of guessing who can do what, what prerequisites are in place, or whether the right person is in the right role, teams get a clear, living system — connected, documented, and built to grow with the organization.
Who is LabSkills for?
LabSkills is built for growing organizations that need clarity at scale such as labs, agencies, startups, and mid-sized companies where roles evolve, processes multiply, and keeping everyone aligned becomes harder as you grow.
What problems does LabSkills solve?
LabSkills solves the chaos that comes with growth: unclear responsibilities, outdated processes, hidden skill gaps, and teams working in silos. It turns organizational complexity into operational clarity.
How is LabSkills different from traditional HR tools?
Traditional HR tools track people. LabSkills tracks how work actually happens: connecting skills, roles, and processes in real time. It’s not just about who’s employed; it’s about who does what, how, and why.
Is technical knowledge needed to use LabSkills?
No. LabSkills is designed to be intuitive. If you can use a spreadsheet or project management tool, you can use LabSkills. Setup is guided, and our support team is always available.
Is LabSkills suitable for small teams or only large organizations?
LabSkills works for teams of all sizes. Small teams use it to build clarity early. Larger organizations use it to maintain clarity as they scale. The system adapts to your size.
Is it possible to try LabSkills before committing to a paid plan?
Yes. We offer a free forever plan so you can explore the platform, set up your first roles and processes, and see how LabSkills fits your organization.
CORE CONCEPTS
What is a role in LabSkills?
A role is a set of responsibilities and required skills. It’s not just a job title—it’s a clear definition of what someone does and what they need to know to do it well.
What is a process in LabSkills?
A process is a structured way work gets done. It shows the steps, who’s involved, what skills are needed, and where handoffs happen. Processes in LabSkills stay current because they’re connected to real roles and skills.
How are skills, roles, and processes connected?
Skills belong to people. Roles require skills. Processes involve roles. Everything is connected, so when you update one thing, the system reflects how it impacts everything else.
How does LabSkills reflect real work instead of org charts?
Org charts show hierarchy. LabSkills shows how the work flows. who collaborates with whom, which skills are involved, and where bottlenecks or gaps exist. It’s structure that matches reality.
PRICING & PLANS
How does LabSkills pricing work?
LabSkills pricing is based on the number of users and the features you need. We offer flexible plans designed to grow with your organization.
What plans are available?
We offer tiered plans for different team sizes and needs. Visit our Pricing Page for current plan details, or contact us for a custom enterprise solution. All plans include core features like role management, skill tracking, and process mapping. Higher-tier plans unlock advanced insights, integrations, and priority support. Refer to Pricing page for more info.
Is pricing per user or per organization?
Pricing is per user for different organisational sizes.
Can we upgrade or downgrade later?
yes. you will receive a heads up email with a new invoice 1 week before your subscription expires.
What happens if we exceed plan limits?
We’ll notify you before you hit your limit. You can upgrade to accommodate more users, or you can contact us to find the right solution. If you do not renew your subscription after 1 week notice, your account will downgrade to the free version.
Do you offer custom or enterprise plans?
Yes. If you need custom features, dedicated support, or higher user accesses, contact us for an enterprise plan tailored to your organization.
ACCOUNT & ONBOARDING
How do I create a LabSkills account?
Visit labskills.ai, click here to sign up for free and follow the steps. You’ll need an email address and a few details about your organization.
How do I log in to LabSkills?
Go to [labskills.ai/login] and enter your email and password. If you don’t have an account, you need to sign up here.
What if I forgot my password?
Pricing is per user for different organisational sizes.
How do I change my email or password?
Go to your account settings (usually under your profile icon), and update your email or password there. You’ll need to verify your new email if you change it.
What user roles exist in LabSkills?
LabSkills has different permission levels: Admin (full control), Manager (team oversight and editing), and user (view and self-reporting). You can customize permissions based on your needs.
Can I limit what certain users can see or edit?
Yes. Permissions can be set by role. Admins control who can create, edit, or view roles, skills, and processes. This ensures the right people have the right access.
How do I deactivate or remove a user?
Go to settings, click on user, and select “Deactivate” or “Remove.” Deactivated users can be reactivated later; removed users are permanently deleted from your workspace.